Greenwave vs. Xiaomi: Why Customers Come to Us

An international school teacher in Beijing had been renting Greenwave’s Elavo drinking water purifier since October 2023. 

来自北京某所国际学校的一位老师,自2023年10月起一直租用我们的Elavo净水器。

In August this year, she moved to a new place and started to use a Xiaomi purifier. Last month, she came back to Greenwave and chose to use Elavo again after discovering that Xiaomi’s filter replacements were difficult to find (as the model had become outdated), while also not liking how their model worked. 

今年8月搬家后,她决定开始尝试使用小米净水器,想着能更方便些。可没过几个月,她又重新回到了Greenwave——因为发现小米的滤芯早已停产,难以更换,而且使用体验也不如预期。

Another client who had been using Xiaomi before turned to us this summer, sharing more differences between Xiaomi and Greenwave. For him, Greenwave’s filtration results are better, while the friends’ referrals are also important. What’s more, Xiaomi’s app-related functions were good, but its sensor component could be broken within 1~2 years.

另一位原本使用小米的客户,在今年夏天也转向了我们。他告诉我们,小米的App操作确实方便,但滤芯传感器容易出故障,一两年就可能失灵,而净化效果也不如Greenwave稳定。让他下定决心更换的,是朋友的推荐和对比之后的实际感受。

We’ve heard the same stories many times before. The models could be outdated, making it hard for customers to get components; there may also be issues with device quality, and the time and cost to get the issues resolved… 

这样的故事我们听过很多。用户选择回到Greenwave,往往是因为型号老旧、配件难找、效果不稳定、售后不及时等问题。

These are certainly factors to consider. For Greenwave, we’re always happy to welcome them back. 

而对我们来说,能一直获得他们的信任与选择,就是最大的肯定。 

Choosing Between the Two:

Different Stages of Life

When people first arrive in China, Greenwave often becomes their first choice. We make things simple – with reliable equipment, bilingual service, and one-stop installation, so you can focus on living, not fixing.

刚来到中国的外籍家庭,通常第一时间会选择Greenwave。因为我们让一切变得更简单——设备稳定可靠、服务双语无障碍、安装一步到位,让客户能专注享受,无需操心。

After some time has passed, a few customers turn to Xiaomi, drawn by its accessibility and lower upfront cost. Over the past fifteen years, we’ve seen clients move between the two – a natural reflection of changing priorities and lifestyles.

随着在中国生活逐渐稳定,少数人会选择转向小米。原因也不复杂:价格更便宜、购买更方便。在过去十五年里,我们服务了无数顾客,这其实正是不同阶段、不同生活节奏下的自然选择。

Times When Xiaomi 

Might Be a Fit

Xiaomi purifiers can be a good option if you have plenty of time, patience, and a very limited budget. They suit users who don’t mind DIY installation, app monitoring, or occasional troubleshooting – especially those handy enough to manage these tasks themselves.

如果您预算有限,又愿意自己花时间研究、动手安装、维护保养,那小米净水器确实可以考虑。它更适合那些喜欢自己折腾、动手能力强的用户。

But accordingly, that also means handling maintenance, filter sourcing, and service on your own. For expats, families, or professionals with full schedules, these extra time and effort investments often cost more than they save. 

但相应的,您需要自己去解决滤芯更换、售后维修和零部件采购等问题。对于工作忙、家庭事务多的用户来说,这些时间成本往往比想象的更高。

If you seek the same level of filter availability, gifts, as well as service responsiveness that Greenwave provides, the total expense from other brands often ends up even higher.

而如果您希望从其他品牌获得和Greenwave一样便捷的滤芯供应、贴心的礼品和及时的售后服务,最终算下来,其实成本往往更高。

 

Why Greenwave Stands Apart

Greenwave isn’t just a product – it’s a complete ecosystem built around quality, reliability, and peace of mind.

Greenwave从来不只是卖一台净水器,而是提供一种让人安心、轻松的生活方式。

  • Professional installation & relocation services: convenient for renting tenants and frequent movers.

    专业安装与移机服务:让租房和搬家都无后顾之忧。

  • Self-owned service team: from technicians to customer support, we deliver responsive, dependable service every time.
    自有售后团队:技术人员与客服一体化响应,省心高效。
  • Customized solutions: whether you prefer under-sink systems, adapters, valves, electrical work, or custom three-in-one setups, we make it happen without hidden fees. 
    定制化方案:无论是设备、转接头、电源改造,还是三合一定制,我们都能现场解决,无额外收费。
  • English-speaking support & consultants: clear, fast, and friendly. 
    双语支持:中英沟通顺畅,信息清晰透明。
  • Comprehensive product line: water, air, filters, humidifiers, and monitors, all under one trusted brand. 
    全线产品覆盖:净水、空气、滤芯、加湿、监测一体化服务。
  • Seasonal bundles & thoughtful gifts: adding extra value to every purchase. 
    季节礼包与专属礼品:让每一次使用都多一点惊喜。

We focus on long-term performance and worry-free service – because clean water should be simple, not stressful.

我们更关注的是长期使用的稳定性和服务体验——喝水这件事,本来就该简单。

Beyond Cost:

The True Value of Service

At first glance, Greenwave may seem like the pricier choice.

乍一看,Greenwave的价格确实比小米略高。

But what we truly offer goes far beyond the device itself – it’s the craftsmanship, the service, and the long-term reliability that define the experience.

但当您真正体验过之后就会发现,我们提供的不止是一台机器,而是一种持续可靠、无需操心的生活方式。

When you look past the surface and consider the hidden costs of time, effort, and uncertainty elsewhere, Greenwave is not the expensive choice – but the smarter one.

如果把时间、精力和各种潜在因素都算进去,Greenwave反而是更合适、更划算的选择。

When quality, trust, and comfort matter most, we hope you’ll think of us.

当您追求品质、安心与信任时,我们希望始终是您最放心的那个选择。

Greenwave – Drink Pure, Live Well.

Greenwave——纯净好水,健康生活。

 

Contact Greenwave for 

Free Consultation

With 15 years of experience in water and air purification, Greenwave provides professional consulting services, one-stop solutions for homes, businesses and restaurants in many cities across the country. 

Greenwave拥有15年的净水净化经验,服务覆盖国内众多城市,为家庭、企业和餐厅提供专业咨询服务、一站式解决方案,让您安心省心。

For more information or to arrange an installation, Greenwave provides free on-site English consultation! Please contact us directly by phone or scan the Mini Program code below to learn more about Greenwave’s products and services.

如果想了解详细信息或安排安装,Greenwave提供免费上门英语咨询。请直接电话联系咨询或扫描下方小程序码,了解更多Greenwave的产品和服务。

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Lifestyle & Services 生活方式及服务

Drinking Water  Purifier 直饮水机

 Water Filters 净水器

 Air Treatment 空气处理
 Clean Water Restaurants 纯净水餐厅
 

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