When choosing a drinking water purifier, it is easy to compare brand, price, design, and filtration technology first.
选择直饮水机时，很多人会先比较品牌、价格、外观和过滤技术。
But before choosing any purifier, it may be worth thinking ahead:
• How quickly can you get support when moving to a new home?
• How long will it take to get a reply or a solution when something goes wrong?
• What if your home does not have the right electricity, drilling conditions, or extra hole for the drinking waterspout?
• How much extra will you spend if you want filters changed more than once a year?
• What should you do with the system when you leave China?
但在真正选择之前，也许更值得提前想一想：
• 搬家时，是否能得到快速、灵活的支持？
• 如果设备出现问题，多久能收到回复并解决？
• 如果家里没有合适的电源、不能打孔，或没有预留直饮水龙头孔位，安装怎么办？
• 如果希望一年内多次更换滤芯，额外费用是多少？
• 离开中国时，这台设备又该怎么处理？
A drinking water purifier is not only something you buy. It is something you use every day — and it needs full-round support.
直饮水机不只是买回来的一台机器，而是每天都会使用的生活设备，也需要完整的长期服务支持。
Many people living in China may move apartments during their stay. If you buy a purifier online, moving the product may require extra service booking, additional cost, or arranging installers by yourself.
很多在中国生活的家庭，可能会在居住期间搬家。如果是线上购买的直饮水机，移机时可能需要额外预约服务、额外付费，或者自己联系安装人员。
Within the service area, Greenwave can help arrange relocation support, with the moving process and related service cost included. This makes moving home easier and reduces the extra work customers need to handle by themselves.
在服务范围内，Greenwave可以协助安排直饮水机移机，搬家流程和相关服务费用都包含在内，让客户在搬家时少一些额外沟通和安排。
Drinking water is used every day. If a purifier has a problem, waiting several days can quickly become inconvenient, especially for families and offices. With some service models, after-sales support may take 3–5 days or longer. For international customers, language communication can also make the process more difficult.
饮用水是每天都会用到的。如果直饮水机出现问题，等待几天会很不方便，尤其是家庭和办公室场景。在一些售后模式中，上门或处理问题可能需要3–5天甚至更久。对于外籍客户来说，语言沟通也可能让整个过程变得更麻烦。
Our team usually helps solve service issues within 1–1.5 days, with bilingual support available from installation to after-sales service.
我们的团队通常会在1–1.5天内协助解决售后问题，并提供中英文客服支持，让安装和售后沟通更顺畅。
A purifier may look simple online, but real homes are not always standard. Some homes may not have a suitable power supply near the installation point. Some landlords may not allow drilling. Some kitchens may not have an extra hole ready for a drinking water faucet. These are very common situations, especially when moving into a new home.
线上看起来简单的直饮水机，到了真实家庭环境中，不一定都能直接安装。有些家庭安装点附近没有合适电源，有些房东不允许打孔，有些厨房也没有预留直饮水龙头孔位。这些情况在搬入新家时都很常见。
Our installation team checks the actual site conditions and provides a suitable setup based on the space, helping reduce uncertainty before use.
我们的安装团队会根据现场环境进行判断，并提供合适的安装方案，帮助客户在使用前减少不确定性。
A water purifier needs regular filter replacement. If filters are not replaced on time, long-term water quality and product performance may be affected. For many standard purifier brands, filter replacement may be around once a year, depending on the product and usage. If customers want filters changed more frequently, they may need to check whether extra service fees or filter costs apply.
直饮水机需要定期更换滤芯。如果滤芯没有及时更换，长期出水表现和设备状态都可能受到影响。很多标准直饮水品牌可能一年左右更换一次滤芯，具体取决于产品和使用情况。如果客户希望更高频率换芯，也需要提前了解是否会产生额外滤芯费用或服务费用。
For many of our drinking water service plans, filters are replaced every 6 months. During each service visit, the team also checks water flow, installation details, product condition, and service records.
在我们的许多直饮水服务方案中，滤芯会安排每6个月更换一次。每次上门服务时，团队也会检查水流情况、安装细节、设备状态和服务记录。
For many expats, long-term ownership is not always the easiest option. When leaving China, customers may need to decide whether to sell, store, or dispose of the purifier by themselves.
对于很多外籍客户来说，长期持有一台设备并不一定是最方便的选择。离开中国时，客户可能需要自己考虑设备是转卖、闲置，还是处理掉
Greenwave can provide product buyback support depending on the model, condition, and usage time, with estimated buyback prices usually ranging from RMB 200 to RMB 1,000. This gives customers more flexibility when planning their move.
Greenwave可以根据产品型号、使用情况和设备状态提供产品回收支持，回收价格通常在200元至1000元人民币不等，让客户在离开中国前有更灵活的选择。
Besides all of these service details, water quality assurance is also important. Many clients ask for referrals and third-party testing reports before choosing a system. We can share many previous testing references, and some clients also choose to arrange their own third-party testing after installation.
除了以上这些服务细节，水质保障同样值得关注。很多客户在选择系统前，会希望查看过往客户案例和第三方水质检测报告。我们可以分享多个过往检测参考，也有一些客户在安装后会自行安排第三方检测。
By 2026, we have many third-party testing reports shared by clients and prepared for clients. The results have continued to show very good water quality performance.
截至2026年，我们已经积累了多份由客户分享或为客户准备的第三方水质检测报告，检测结果持续表现良好。
Check our WeChat video channel to watch the full video
Before choosing a drinking water purifier, think beyond the first purchase. Moving support, response time, installation conditions, filter replacement, product handling after leaving China, and water quality testing can all affect the long-term experience. A good drinking water solution should make daily use easier — not more complicated.
选择直饮水机之前，不妨先把购买之后的事情也考虑进去。搬家支持、售后响应、安装条件、滤芯更换、离开中国后的设备处理，以及水质检测，都会影响长期使用体验。一套好的直饮水解决方案，应该让日常用水更省心，而不是更复杂。
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