Services
Regular Service
Selling products is not our main Selling products is not our main priority.
We first and foremost want to help you live in a cleaner environment!
Free On-Site Consultation
Before getting anything, it will be helpful to consult some professionals from reliable experienced service providers.
Greenwave, with 11+ years experience, provides free water/air testing on chlorine, TDS or PM2.5 and onsite consultation services for clients in Shanghai, Beijing and Guangzhou. If you are living in these cities, you could choose the service with no obligation to use us in the end. If you happen to be in other cities, we could help send you a questionaire for us to share our opinions later. Or we could also come by our place if you insist to meet, although it might cause you some extra spending.
Regular Reminder & Maintenance
Not every product could be handled in a DIY way. Specifically for water purifier related filters, it will be better for some professional technician to come and help. Not just that, to get consistent post installation will be important too. That is why we always suggest clients to find experienced service providers with a good name out there.
All good filters should be maintained regularly to be effective. Don’t trust brands sharing that their filters do not need to change. For Greenwave clients, we will keep full track of the filter use. Please just wait for our contact when they are due to change and reply to us to book an appointment.
Exchange & Product Update
All good filters should be maintained regularly to be effective. Don’t trust brands sharing that their filters do not need to change. For Greenwave clients, we will keep full track of the filter use. Please just wait for our contact when they are due to change and reply to us to book an appointment.
To improve customer using experiences, we always keep our eyes open, listen to clients and learn from the market, in order to develop new advanced filters. Shower filters are one big type we are working on constantly. For any of their users, product exchange services will be offered once the newer version is coming out.
For rare cases, filters will happen to be with some problems. If you are using drinking water purifiers, you will not want water coming out or water leaking. In these cases, urgent support will be needed. Greenwave promises the quickest urgent support throughout China within hours no matter if it is working days or off working time.